Support
Email [email protected] and a person will reply, usually within two working days. Include your iPhone model, iOS version and the email on your account.
- Privacy and data requests: [email protected]
- Billing and refunds are handled by Apple: reportaproblem.apple.com
Common questions
A scanned meal looks wrong. What should I do?
Before saving, tap an item to change its portion, or remove it. Photo estimates are least reliable for oils, sauces, rice and mixed dishes. You can also log the food by barcode or search instead.
How do I invite someone to my household?
Open the Family tab and share your household’s invite code. The other person enters the code in Byte Balance on their iPhone to join.
How do I change the app language?
Open the Profile tab in the app and tap Language. Byte Balance supports English, Arabic, German, Spanish, French, Japanese and Simplified Chinese.
How do I cancel my subscription?
On your iPhone open Settings → your name → Subscriptions → Byte Balance → Cancel Subscription. Deleting the app does not cancel it.
How do I delete my account?
Email [email protected] from the email address on your account. We delete your account and personal data within 30 days and confirm by email.
I forgot my password.
On the sign-in screen tap “Forgot password” and follow the email we send you. If it doesn’t arrive, check spam, then contact support.